Subprocessor List

Last updated: April 2026

1. About This List

This page lists the third party service providers (subprocessors) that Network 1 Media Group Pty Ltd, trading as ActivityPulse, uses to deliver, support, and secure the ActivityPulse platform. We are committed to transparency about who handles data on our behalf.

We carefully vet each subprocessor for security, privacy, and compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where a subprocessor is located outside Australia, we have taken reasonable steps to ensure they handle personal information consistently with the APPs, as required by APP 8.

Customer workforce monitoring data never leaves Australia. All employee monitoring data collected by the ActivityPulse agent is stored exclusively on Australian infrastructure. The subprocessors listed below that are located outside Australia are used only for limited supporting functions such as web security, edge content delivery, and marketing website analytics. They do not process customer workforce monitoring data.

2. Application and Database Hosting

Customer portals and the databases that hold workforce monitoring data are hosted on Australian infrastructure. Depending on customer requirements, the platform can be deployed on either of the following providers:

Synergy Wholesale (Australia)

Australian hosting provider. Customer portal application, customer databases, and file storage. All data is stored on infrastructure operated within Australia.

Amazon Web Services, Sydney Region (Australia)

Sydney region (ap-southeast-2). Customer portal application, customer databases, and file storage for customers who require deployment on Amazon Web Services infrastructure. All data remains in the Sydney region.

3. Email Delivery

Transactional and operational email (alerts, scheduled reports, password resets, account notifications) is delivered through Australian region email infrastructure.

Microsoft 365 (Australian Region)

Australian region tenancy. Used for operational email delivery to customers and internal communication.

Amazon Web Services Simple Email Service (SES), Sydney Region

Sydney region (ap-southeast-2). Used as a high volume delivery alternative for transactional notifications such as alerts and scheduled reports.

4. Security and Edge Network

Cloudflare, Inc. (Global, with Australian edge nodes)

Web application firewall (WAF), distributed denial of service (DDoS) protection, content delivery network (CDN), and TLS termination for activitypulse.com.au and the customer portal. Australian edge nodes serve traffic to Australian visitors. Cloudflare processes connection metadata (IP address, request headers, TLS handshake) but does not have access to customer workforce monitoring data, which is encrypted at the application layer between the agent and the customer portal database.

5. Website Analytics

Google Analytics (Marketing Website Only)

Anonymised website usage analytics for activitypulse.com.au only. Used to understand how visitors interact with our marketing website. Not used in the customer portal. No customer workforce monitoring data is processed by Google Analytics.

6. Components Operated In House

All other components of the ActivityPulse service are operated in house by Network 1 Media Group Pty Ltd. This includes:

1. Application code, build and release systems
2. Error tracking and application monitoring
3. Uptime and availability monitoring
4. Backup storage
5. Customer support ticketing and communication
6. Customer billing and accounts records
7. AI prompt sentiment analysis (pattern matching and algorithmic, performed on platform without external AI services)

7. What We Do Not Use

For full transparency, the following classes of subprocessor are not used by ActivityPulse:

1. No third party AI or large language model providers (no OpenAI, Anthropic, Google AI, Microsoft Copilot, or similar)
2. No third party payment processors (Network 1 Media Group accepts payment by bank EFT only)
3. No advertising networks, retargeting pixels, or marketing tracking beyond the website analytics described in Section 5
4. No third party customer support chat platforms
5. No offshore call centres or support teams
6. No US hyperscale cloud for storage or processing of customer workforce monitoring data (other than the Sydney region of AWS where the customer has elected that hosting option)
7. No data brokers or analytics resellers

8. Changes to This List

We will update this page when we add, remove, or replace a subprocessor. Material changes will also be communicated to customers by email or through the customer portal.

If a customer objects to a new subprocessor for legitimate reasons relating to the protection of personal information, we will work with the customer to resolve the concern, including by providing alternative arrangements where reasonably practicable.

9. Contact Us

Questions about our subprocessors or our cross border data handling practices can be sent to:

Privacy Officer
Network 1 Media Group Pty Ltd
ABN 82 633 114 753
Email: [email protected]

Postal Address
PO Box 349
Erindale Centre
ACT, 2903
Australia

For more information about how we handle personal information generally, see our Privacy Policy.