Frequently Asked Questions

ActivityPulse is a workforce intelligence platform that records employee computer activity from a single lightweight Windows agent. 19 collection modules capture web browsing, application usage, file transfers, email, AI tool usage, and more. 10 server-side intelligence engines then fuse and analyse that data to surface early risk indicators, productivity insights, and behavioural trends. Organisations get not just visibility, but actionable workforce intelligence.

• No browser extensions required. We capture browser URLs via Windows accessibility APIs, not browser plugins. Nothing for users to disable.
• AI usage visibility. Purpose built detection for 33+ AI services including ChatGPT, Claude, Gemini, and Copilot.
• Automated risk scoring. Insider threat (17 signals), retention risk (12 signals with sentiment analysis), and burnout detection (11 signals). All scoring runs on your own instance with no external AI services.
• Rules engine with grouped conditions. Build complex alert rules with nested AND/OR logic, 152 fields, and 37 pre built templates.
• Hosted in your region. Australian hosting as standard, with in-region hosting available in multiple AWS Regions.

ActivityPulse is designed for organisations of any size that need workforce visibility for security, compliance, productivity, or remote work management. Common users include IT security teams, HR departments, compliance officers, and business owners.

Windows 10 (version 1809 or later) and Windows 11, x64 architecture only. macOS and Linux agents are not currently available.

No. The agent is fully self contained. No .NET Framework, no Visual C++ Redistributable, no browser extensions. Just install the MSI and go.

Download the MSI installer from the portal and deploy via:

• Manual install. Double click the MSI on each machine.
• GPO (Group Policy). Assign the MSI package to computer objects via Software Installation.
• Intune, SCCM, or MECM. Push as a Win32 app or MSI package.
• Silent install. msiexec /i "ActivityPulse_Agent_<version>_rk-<key>.msi" /quiet /norestart

The downloaded filename contains your registration key and is automatically read during installation. Typical deployment takes under 5 minutes per machine. See the Deployment Guide for full instructions.

The agent uses approximately 30-50MB of RAM and minimal CPU (typically less than 3-4%). It runs as a Windows service with no visible user interface. Users do not notice any performance impact.

The agent runs as a Windows service that cannot be stopped by standard users, with tamper protections and a watchdog service. By default it runs in branded mode and visible in Task Manager etc. An optional invisible mode is also available where the agent runs with no visible processes, tray icons, or program entries.

Events are queued in an encrypted local database during network outages. When connectivity is restored, queued events are exported to the server automatically. Configurable offline queue size (default: 1,000 events).

The agent captures metadata about computer activity, not content. For example:

• Browsing. URLs, page titles, domains, and duration. Not page content.
• Applications. Which app is in focus and for how long. Not what the user is working on.
• Input. Keystroke and click counts only. *
• Email. Subject lines, sender, recipient, and direction.

* Content capture is available on higher tier plans, is configurable per organisation, and is disabled by default. Where enabled it can include AI prompt and response text, clipboard text, printed document content, terminal commands, and screenshots.

Yes. Data is AES-256-GCM encrypted on the agent before transmission, encrypted in transit via TLS 1.2+, and encrypted at rest in the database. Agent credentials are protected by Windows DPAPI.

ActivityPulse is Australian made and owned. Your data is hosted in the region you choose: Australian hosting comes as standard, with in-region hosting available in multiple AWS Regions, and it does not move between regions without your instruction. Every organisation is provisioned with a dedicated database for complete data isolation between tenants. This makes ActivityPulse suitable for organisations with strict data residency requirements.

Yes. ActivityPulse is Australian made and owned, and we sell to organisations worldwide with a focus on Australia and the Asia Pacific. Your data is hosted in the region you choose: Australian hosting comes as standard, and in-region hosting is available in multiple AWS Regions, including New Zealand, Singapore and others. Our team is in Canberra, Australia, working Monday to Friday, 9am to 5pm Canberra time, which is 7am to 3pm in Singapore during Australian standard time, and 6am to 2pm during daylight saving. We respond to enquiries from every region within one business day.

Data retention is fully configurable per organisation, with retention periods of up to 365 days available depending on your plan. Administrators control how long each data type is retained and can place legal holds to prevent data from being purged during investigations.

ActivityPulse is built in Australia with configurable controls that allow customers to deploy activity logging transparently, wherever their people work. Customers are responsible for ensuring their use of the platform complies with applicable workplace monitoring laws and for providing notice to employees as required. We recommend consulting your legal team before deployment. See our Compliance Reference and Privacy Policy for more detail.

• Overview. Aggregate stats across all 19 modules with 7 interactive charts.
• Analytics. 24 module specific summary charts.
• 10 insight dashboards. Productivity, Insider Threat, Retention Risk, Burnout Risk, DLP, Work Time, File Sharing, Chat, Calls and Meetings, Social Media.
• 20 activity pages. One per data source with filterable tables and charts.
• Investigation timelines. Per user and per agent cross module event history.

Yes. The portal supports both light and dark modes. By default it auto detects your operating system preference, so if your device is set to dark mode the portal will match automatically. You can also override this with a manual preference in the portal settings, which is saved per user.

Yes. The rules engine supports:

• 37 pre built templates across Security, Compliance, Wellbeing, Retention, Productivity, and Device categories.
• Custom rules with grouped AND/OR conditions across 152 fields.
• 5 action types. Email alerts, Slack and Teams webhooks, in app notifications, audit logging, and automatic retention holds.
• Two evaluation modes. Scheduled (daily risk score checks) and Instant (real time as events arrive).

• Slack and Microsoft Teams. Webhook alerts with native formatting.
• Generic webhooks. JSON payloads with HMAC-SHA256 signing for any HTTP endpoint.
• SIEM integration. Via webhook or scheduled JSON exports.
• REST API and OData / Power BI. On the development roadmap.

ActivityPulse is priced per user per month. Contact us for a quote based on your organisation size and feature requirements.

Yes. We offer a 30-day full featured trial with no credit card required.

Yes. You can upgrade or downgrade your plan at any time. Feature entitlements are managed per organisation and take effect immediately.